Frequently Asked Questions


If you require assistance with registering for a course or with obtaining a link to a webinar, please contact the training center listed on the course description or your confirmation email. For a list of training centers and their contact information, click here.

Quick things to check first. Check the following simple factors to help resolve meeting access issues.
  • Are you connected to the Internet?
  • Disable popup blocker software.
  • Clear the browser's cache.
  • Have you update your internet browswer?
  • Try using another browser like Microsoft Internet Explorer, FireFox, Chrome, Opera ... etc
  • Have you registered for the course?
  • Did you change your password recently?
Overview of the Website?

In video format

How to Create an Account?

In video or PDF format

How to Search for Trainings?

In video or PDF format

How to Reset Your Password?

In PDF format

How to Drop a Course?

In PDF format

How to Print Your Certificate?

In PDF format

List of Approved Training Credits for Courses: Continuing Education Credits (CNE) & OASAS

In PDF format